Local Business Reviews

Purolator Review

Purolator Review

    6 Reviews
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Average Rating on Google:  2 / 5
  by 317 reviewer(s).

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Powered by GoogleRated 4 on a scale of 1 to 5!

 by

There are quite a few negative reviews about this place. To be fair, Yes it is in the middle of nowhere, but you can't have a shipping warehouse at where rent is higher. Yes they will bug you if you don't have ID. It is safer to not give your package to some random person. Yes sometimes you won't get the package, because they only keep it for 5 days. But those are Purolator rules. The people working in the shipping depot are actually really nice.


Powered by GoogleRated 2 on a scale of 1 to 5!

 by

Primary carrier for Ingram Micro and Dell Canada. Amazon uses them too sometimes.

The infamous "sticker attempted delivery" has been less of an issue to my building in the past year which is commendable.

Recently however because they're contracted by amazon.ca to do heavy shipments, there is a significant amount of delay in what the seller (amazon) advertises and when Purolator can actually deliver. We're talking up to 3-6 business days out. Large window of time frame 4-5 hours day of. No email contact. Phone only. The worst thing is that the communication breaks between Purolator tracking and amazon tracking. Amazon tracking does not show that further action is required by the buyer, whereas Purolator will indicate you have to contact them to make arrangements. Adding my voice to say that Amazon either needs to partner with another carrier or apply more stringent penalties to the current contract that they have.


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

Stayed home from work today to receive time sensitive documents for a passport. Spent day working on my computer 10 ft from my front door and within clear visibility of anyone coming to my house. Given the time-sensitive nature of the documents I even put a big sign on my front door that said

"Purolator....Knock Loud....We're here...time-sensitive documents" .

Despite all this you have the nerve to tell me via your tracking that your "attempted to deliver" to my address when clearly no-one came to my front door let alone left a notice. I don't know whether this is a scam being perpetrated on Purolator by your contract workers who don't feel like the actually need to do the deliver but this is unacceptable. Wouldn't trust Purolator going forward with anything more important than an online order for a pair of shoes. Brutal.


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

Why is there no pickups location in downtown? Other delivery companies do! Big company but limited choice! Come on, parcels are getting popular and you can't grow?

I wish Amazon stop using Purolator as their options.


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

I would rate this 0 if I could. You deliver a package during the day...when clearly everyone works. Now I have to travel halfway across the city to pick it up when I got delivery so I wouldn't have to in the first place. My apartment has front desk staff for a reason. The package doesn't even require a signature. Also, the slip doesn't tell us where to pick it up so I had to sit on their customer service line on hold for 40 minutes to find out where it is..and go pick it up..without a car. Hence the delivery.


Perte de temps, Perte d'argent ! Ne choissisez pas Purolator

 by

Perte de temps, Perte d'argent ! Ne choissisez pas Purolator

Éprouve présentement de très grand difficulté a recevoir 2 petit clé USB... Tant de temps perdu pour ces deux petits objets **!/&?&*$ Purolator

Difficulty to receive my package. They have it, but they do not want to give me because my adresse is not the same on my cards...(father/mother separated) But I have a lot of proof that I reside there too... Really Bad experience with those people...



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