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Merchant Bankcard Review

Merchant Bankcard Review

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Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Good merchant, feel so relax when being a partner with them


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

Check your statements because this company will charge you when you didn't authorize them.


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

This company is a scam. I had a very similar experience like others. Lots of phone calls in the beginning to sell me the service. Promised no hidden fees. Once I signed up I started seeing all kinds of charges on my account. You call and get on hold for a long time. Emailed and called my sales person, he never got back to me. Once you get through, they tell you that the charges are legitimate. Upon reviewing my agreement, they splash a whole bunch of percentages on there without specifying what they are for. I am disputing the charges with my bank and pursuing legal action. This company is a scam, scam, scam. Do not sign up with them.


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

I really wish I could give them a good review. I wanted a good merchant service. No hidden fees no hassle etc.But here is my experience with them.
First, their sales team is pushy. I was getting calls 3-4 times a day. I worked with Damien. When I had a problem, I emailed him and I didn't hear back from him. I was with square and he convinced me that they would save me some money since square charges 2.75% and they charge 1.39%+.10 cent per transaction. He was running the numbers on his calculator and reassured me that all the bad reviews were result of another company with similar name. So I reluctantly decided to give them a try. After 30 days, I've got a $47.26 charge on my bank account even after they were deducting some fees from my sales which was about about $27 . I knew there were monthly fee , PCI fee and monthly min sales of $15. But what I didn't know was that they have tiered rates of Qualified rate (basically your bank debit card); Mid qualified rate and Non qualified rates ( cards with any rewards or corp cards) on top of the 1.39%. Almost all my sales were considered non qualified. So they have charged me 1.39%+1.50% + .10 cents for each transaction. Overall when I add up everything, I ended up paying them 3.8% of my sales. I've talked to one of their Rep Dona. She was basically saying next month I might get more of the qualified cards. But everyone I know uses their rewards cards. The bottom line is I guess it could be cheaper if all of your clients use their debit cards, not their credit cards. I am going back to Square. At least I know exactly what I am paying and no surprises.

Update: They have charged my bank account 2 more times, since I cancelled my services with them. They offered to give me a refund back. When I didn't see the refund, I called again to ask. But here is the funny part, the supervisor said they couldn't give me a refund, because I wasn't going to change my google review. So that kinda explains all the fake reviews.


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Absolutely wonderful experience with these people. Honest and willing to go above and beyond to make sure I'm happy. Very happy I switched and will continue to refer clients. It's a good feeling to save money and get great service at the same time. Customer service sat on the phone with me for what felt like days and would've given me more time if I needed. The previous company I used, who I'll remain nameless ,played games and the hidden fees were increasing each month. Merchant Bankcard has been straightforward honest and I couldn't be happier.I'm not sure what the negative reviews are about everything has been A+ for me. Thanks guys!


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