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Hot Tub Covers Canada Review

Hot Tub Covers Canada Review

    5 Reviews
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Average Rating on Yelp:  1 / 5
Yelp Average Rating  by 2 reviewer(s).

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Powered by GoogleRated 1 on a scale of 1 to 5!

 by

Easy ordering process, lousy customer service.


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

Exactly the same situation as Tyler G. Wish I had read this before I wasted my money on this cheap quality cover. Waste of $500. Original cover from Jacuzzi lasted 5 years. This one lasted 1 year. Maybe all of the insulation and extras are great...but the vinyl sure sucks!


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

The cover is ok but if you require any form of customer service or warranty follow-up you're out of luck. We ordered a cover last year and within twelve months the material around the center seam started to flake away in two spots. I contacted the company but was given the runaround for three weeks, which included them questioning the photos I sent because the cover appeared to be brown and not the maroon cover that I'd ordered from them. Finally, after I'd tried to contact them several times by phone and submitted more photos showing that it was in fact the cover I had ordered, they sent me an email saying that the damage was likely the result of an animal. I'd previously looked into whether animals caused damage to covers to explain the problem but all the sites I could find indicated this isn't a known issue. I also question why an animal would decide to chew the center seam, especially since one area of damage is on the side hanging over the ground vs. chewing on the skirt of the cover where it hangs directly over our deck. I also don't believe that an animal chewing on the cover would cause it too flake. Our previous cover, which we purchased from The Cover Guy and owned for five years without issue, seemed to be of better quality and I would only purchase from them vs. Hot Tub Covers Canada in future.


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

I ordered my hottub less than 2 years ago, the seam is already starting to come apart. I do not use the tub often and I also do 2 applictions a year of the cover protector spray. I contacted Hot tub covers Canada to try to have this repaired/replaced under the warranty. I was told it was the lifter setup in the wrong position and that was the cause of the problem. After further research with hot tub dealers I learned that the lifter was setup in the right position. I am very disappointed in this product and I will not buy from here again. I was excited about buying from a Canadian source but I guess I will have to look for other options. I hope this review prevents someone else from wasting their money


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Originally they made an error and sent the incorrect cover, but they contacted me over a weekend to start the exchange process. Everything got addressed. We went with the supreme with the extra strip and it is very good quality and keeps our hot tub from losing very much heat, compared to the previous lessor quality cover we had. Was everything perfect with the buying process no; did they fix issue, is it a higher quality product, will we probably buy from them again yes.


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Yelp review by Dave G.

Yelp Review Rating
1 / 5. Jan 28, 2016 by Dave G.

First time I ever needed a cover and the last time I will ever deal with this company. Very poor quality in workmanship. Mostly in the sewing. Big gobs of...
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Average Rating on Yelp:  Yelp Average Rating  Rated 1 out of 5 by 2 reviewer(s).
Note: This review does not count towards the average score due to Yelp's Display Requirements.

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Yelp review by Paul T.

Yelp Review Rating
1 / 5. Jul 29, 2015 by Paul T.

I have a 2 person hot tube that has 5 sides.
I have purchased 2 covers from Gordon. The first one was manufactured so the cover folded the wrong direction....
Read This Review On Yelp

Average Rating on Yelp:  Yelp Average Rating  Rated 1 out of 5 by 2 reviewer(s).
Note: This review does not count towards the average score due to Yelp's Display Requirements.

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