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Hertz Car Rentals Review

Hertz Car Rentals Review

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Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Hertz at Novotel Mississauga ON. I have been renting cars here since 2010. Nice place and we can expect good and clean cars with low kms. Service is excellent and location is also very convenient. Quite close to city center square one mall.


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Koogan, Murali and Abdullah are the best. Always very friendly and helpful. Thanks guys.


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

Very poor customer service and inefficient operation.
We were booking a full-size Camry, but the staff only gave us the option between a mini-van and a Golf at the time of renting and behaved like the availability issues are on us.
Furthermore, the first car they gave us is on a Tire Pressure Alarm, but they are not willing to fix it, but saying "it should be okay" and questioning us"how do you know there is a issue with the tires?".
Very bad experience with this location, and highly recommend avoiding this location if possible.


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Rented a few times from them now, Kagun is great! Gets you the different price options, paperwork and has the car ready to go in mere minutes.


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

Worst customer service! Super Rude staff!!! When I walked in the guy was on the phone and even didn’t look at that someone entered the office. And I also felt he stayed on the phone a bit longer, after, he hung up the phone he started doing something on computer, and didn’t even say “hi” or “just give me one minute” or anything like that but ignored me and kept himself busy for few more minutes, so I kept waiting because I needed a car.
Long story short, I got the car and when I started driving I noticed the gas tank wasn’t full, I immediately took pictures of gas gauge. Next day exactly same thing happened what I had anticipated. He got the keys went out check the car and came back saying you didn’t top up the tank and he would charge me gas fee. I showed him gas receipts and also showed him the pictures of the gauge in phone. That’s how shut his mouth & left him speechless. He remained frowned and extremely rude through the entire process.

I would suggest don’t go to this place better go somewhere where you get better service for your hard earned money. I visited this place on April 08, 2018 around 1:30pm. Thanks


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