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Fox Pools Canada Ltd. Review

Fox Pools Canada Ltd. Review

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Powered by GoogleRated 4 on a scale of 1 to 5!

 by



Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Great service. Always friendly and helpful from the office staff to the guys in the field. Would never go anywhere else.


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

I'm very disappointed with the customer service. I ordered parts for my hot tub two months ago and I've been following up regularly to see when they will arrive. Unfortunately, the staff don't respond to messages and I have no idea if my parts will arrive. It seems that waiting two months is extreme. The lack of communication and updates are frustrating!!!!


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

Bad customer service and poor quality products


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Best customer service we could ask for!!


Awful Company

 by

So, another issue with our new pool. Rust showing around the light. Ug! Tried for 2 months to get someone to come look at it but no one did because they "knew" what the issue was - the light's front plate. We said it looked like the rust was coming from behind and, as it turns out, it was. Now we may have to replace the whole wall. I hope anyone considering this company for a pool seriously reconsiders - unless they don't mind having issue with their pool and having nothing done about it! Very mad right now!



Poor Service

 by

We are not at all impressed or satisfied with the service or product provided by Fox Pools and would never recommend them. We have a pool that's less than a year old and already needs repairs. There has also been a constant lack of information or miscommunication which ultimately costs us more money! Instead of being excited about our new pool, we're frustrated, upset and wishing we'd chosen a different pool company. Very disappointing.



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