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Family Car Rentals Review
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Family Car Rentals Review

    5 Reviews
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Average Rating on Google:  4.3 / 5
  by 142 reviewer(s).

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Powered by GoogleRated 1 on a scale of 1 to 5!

 by

very rude owner and lots of hidden fees! They charge a lot extra hidden fees upon return of vehicle. Like the other customers said, a little bit of dirt and they charge you a cleaning fee. You can’t expect a sparkling clean car after 10 days of usage. The instruction for return of vehicle was very unclear as well. They told us it’s suggested to return at 8am since our flight was at 1030am. However we didn’t want to rush so early and their opening time said 830am. So we stopped on the way over to fill up the gas tank and arrived at 815am. The owner was VERY VERY RUDE! He said we missed the shuttle at 8 and have to charge us an extra $40 for another transfer to the airport. First of all the lady didn’t tell us that it was an appointment to be here at 8am and their opening time is stated 830am. We never knew about the fine and the shuttle fixed time, all hidden from us. The instructions were not clear, the old man (owner) was very rude to us and they charge a lot of hidden fees. All the reviews below are true despite their response to it. I wouldn’t trust them. He kept scolding us and wouldn’t admit or apologise for his staff not informing us.


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Just wanted to acknowledge the fantastic service provided by Gold Coast Family Car Rentals. I rented a vehicle over the Easter long weekend with my pick up and return days being Good Friday and Easter Monday - public holidays when the business was closed. The owner of the business, Daryl, was great. To make things easier all round, he organised for an earlier pickup and a later drop off of the vehicle at no additional cost. This wasn't my first rental from Gold Coast Family Car Rentals and it won't be the last. They have the cheapest rental vehicles on the coast and they are really genuinely friendly and accommodating. So much better than the big rental car companies that I have rented from.


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Recently hired a small car for an unexpected short trip to the Gold Coast. Their customer service was faultless from the ofrst point of contact until the time they dropped us back at the airport.
Saw some negative reviews after I had booked, but rest assured, they were definitely not what the negative reviews said! Complete opposite. I would definitely recommend to anyone wanting to hire a car within their budget. Don't hesitate to contact them they are very helpful and friendly!


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

I was able to hire an 8-seater car at very short notice (the day before) for a day trip to the theme parks. All worked out perfectly. Staff were very helpful and friendly. Thanks, guys! :-)


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Excellent service!highly recommended! Thumbs up to family car rental! Thanks to grant for fetching us at the airport.

Louie from singapore


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