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Emerald City Appliance Repair Review

Emerald City Appliance Repair Review

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Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Randy came out and fixed our freezer on the first try. He was great and very efficient. Couldn’t recommend them enough. Fast and reliable!


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Great service. Randy was great - on time and very professional. Will use them again. Quickly diagnosed the problem.


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

We has a washing machine that would not drain and gave and error message. After trying to repair machine based on error message, there was still a problem. Called Appliance Repair, they were able to send someone out that same day, he arrived promptly and quickly diagnosed the problem, We needed a new door latch, called and said he could be back the next day with the part.
Again arrived when he said he would, quickly installed new part, tested the machine, running like new. He cleaned up making sure there was no water or mess around. Wished us a happy holiday. Great service


Powered by GoogleRated 4 on a scale of 1 to 5!

 by

The good:
-My refrigerator is working again!
-The repair person was fast, effective, on-time and pleasant.

The bad:
-Take any 4 or 5 star reviews you see with a grain of salt. They give customers a $25 rebate for a positive review on Google and Yelp. I feel 4 stars is justified for my experience but the practice of paying for positive reviews makes me wonder about their business ethics.
-They wanted to schedule a $109 service call just to verify the part number I needed before ordering it. After calling back and speaking to a different person, I was able to text them a photo to avoid the useless service call.
-Overall cost seemed high: $350 for a $100 fan plus 30 minutes of repair time.


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

I had a great experience with Emerald City Appliance. As I was prepping to leave town for the weekend, my washing machine stopped draining. Emerald City Appliance was not only able to come out same day - the other company I called couldn't come until Monday - they also repaired my washer on the job. They gave me a 1-4pm time window, were there by 1:30pm, and were out within an hour. The service was quick. The repairman was friendly and helped me understand the issue. I would call Emerald City again.


Awesome Service!

 by

I love this company! They are great! I had a leaking washing machine, warranty service couldn't fix it and after a while I gave up and just called Emerald, they found the problem instantly and fixed it for a negligible amount. Wish I called them 2 month ago instead of suffering while dealing with the horrible manufacturer customer service reps.



Great Guys!

 by

I had Emerald City do some work for me this fall, figured it was about time to express my gratitude to the great work they did! These guys are the best. Their pricing is very reasonable, I got multiple quotes, theirs was the lowest. They also have the best turnaround time. All in all, undisputedly the best appliance repair shop in Seattle.



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