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Big City Windows Ottawa Review

Big City Windows Ottawa Review

    5 Reviews
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Average Rating on Google:  3.9 / 5
  by 38 reviewer(s).

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Powered by GoogleRated 2 on a scale of 1 to 5!

 by

Our experience with Big City Windows & Doors, (BCW&D) started well, they could do the whole job and the price was competitive. The project involved replacement of our inside garage door, front door and storm door. The first team doing the installation installed the storm door and inside garage door well enough, but the front door was hinged on the wrong side. The three workers were at our house for 12 hours - the entire job was supposed to take five hours according to BCW&D! One and a half months later the second team arrived to re-install the front door leaving us with a door with a crooked decorative oval window. The door manufacturer (Novatech Group Inc.) caused this problem, and the problem was not caught due to a lack of quality control by both Novatech and Big City Windows & Doors. I have contacted BCW&D about this problem and heard nothing; as such I can only discern that quality is not an important factor in their work.
Update: After this initial posting I was contacted about a new door slab being ordered. I welcome this action and will be providing more updates as activities evolve.


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Big City Windows came by yesterday to replace a bedroom window that had a failed seal. Vadym and his assistant showed up on time and were very friendly. They completed the work quickly and efficiently. I also appreciated the fact that they removed their outdoor footwear before coming in the house (without me asking). Overall I am very happy as the cost of the window replacement came out significantly cheaper than their competitor. I will definitely be calling them back for a quote the next time I need window repair/replacement services. Keep up the great work!


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Awning windows are tough to replace but my wife found BigCity Windows & Doors, a good windows replacement company. We were very pleased with the customer service they provided and the quality of the windows. Thanks a lot!


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

My experience with Big City Windows and Doors started with some challenges and I eventually wrote a complaint about the issues. Big City Windows and Doors immediately, within the day of me posting my issue, contacted me and they alone offered a most suitable approach in dealing with the issue. That has happened, and I now have excellent and beautiful windows at home. I have to commend Big City W&Ds for their prompt and immediate action - most will not take such steps to ensure a customer is happy with their service, and is comfortable with the decision to get new windows. I must commend you Big City W&D, you went over and above. Thank you.


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

Will be honest my rating is still up in the air. We met with the salesman in early June and expressed our need for a front door replacement asap. The response was best less then four weeks which we understood as it is prime season. So with that in mind we also decided to get a bay window changed as well.Time frame minimum 10 weeks, again we understand it's a busy season so we agreed to proceed and gave the polite salesman what he needed to start the process. My issue, we are on six weeks without a door replacement. I had to call myself this week to find out that everything is on back order. The people who answered the phone are very polite as well and apologized for the issue. Again trying to be mindful of the seasonal influx I then asked if my door and bay window can be done the same day. That date for the door install is now August 7th ( almost two months over due). I was told I would get a call back but that was over two days ago. So although everyone I have dealt with up to this point have been very polite and professional, fact remains no service completed as of yet. Do I have reason to worry? Please call me soon so we can discuss my issues and what can be done to adjust the price as I believe I have been more then patient. Thank you


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