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Big City Windows Ottawa Review

Big City Windows Ottawa Review

    5 Reviews
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Average Rating on Google:  3.9 / 5
  by 35 reviewer(s).

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Powered by GoogleRated 1 on a scale of 1 to 5!

 by

Too many things went wrong, to mention them all. We had sleepless nights! Big Thank you though to the installers who worked extremely hard all day until 10 pm at night! They should open there own business.


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

Awning windows are tough to replace but my wife found BigCity Windows & Doors, a good windows replacement company. We were very pleased with the customer service they provided and the quality of the windows. Thanks a lot!


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

My experience with Big City Windows and Doors started with some challenges and I eventually wrote a complaint about the issues. Big City Windows and Doors immediately, within the day of me posting my issue, contacted me and they alone offered a most suitable approach in dealing with the issue. That has happened, and I now have excellent and beautiful windows at home. I have to commend Big City W&Ds for their prompt and immediate action - most will not take such steps to ensure a customer is happy with their service, and is comfortable with the decision to get new windows. I must commend you Big City W&D, you went over and above. Thank you.


Powered by GoogleRated 5 on a scale of 1 to 5!

 by

This summer I found BigCity Windows & Doors in Ottawa, windows company and the team there helped me decide on a set of patio doors. I highly recommend them! 5 stars!!!


Powered by GoogleRated 1 on a scale of 1 to 5!

 by

Will be honest my rating is still up in the air. We met with the salesman in early June and expressed our need for a front door replacement asap. The response was best less then four weeks which we understood as it is prime season. So with that in mind we also decided to get a bay window changed as well.Time frame minimum 10 weeks, again we understand it's a busy season so we agreed to proceed and gave the polite salesman what he needed to start the process. My issue, we are on six weeks without a door replacement. I had to call myself this week to find out that everything is on back order. The people who answered the phone are very polite as well and apologized for the issue. Again trying to be mindful of the seasonal influx I then asked if my door and bay window can be done the same day. That date for the door install is now August 7th ( almost two months over due). I was told I would get a call back but that was over two days ago. So although everyone I have dealt with up to this point have been very polite and professional, fact remains no service completed as of yet. Do I have reason to worry? Please call me soon so we can discuss my issues and what can be done to adjust the price as I believe I have been more then patient. Thank you


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